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About Tawanda Patrack Muyambo

  • Academic Level Diploma
  • Age 33 - 37 Years
  • Industry Graphics Designing
  • Viewed 51

About me

• Adept at Providing Network/Computer and Mobile device Setup, configuration and Support Systems Troubleshooting, Installations, and Maintenance.

• Records/Information Management

• Data Accuracy and Integrity

• Data Recovery

• Possess In-Depth Knowledge of Numerous Software Packages and Operating Systems

• Top Customer-Service and Help Desk Skills

• Graphic Design: Illustration, Typography and Photo-manipulation

• Digital and Social Media Marketing

• Microsoft Excel, Word and PowerPoint Expert

Education

Experience

  • 2021 - Present
    Zimbabwe Open University (Harare Regional Campus)

    Information/Records Clerk (Full-time)

    -Digital and Social Media Engagement.
    -Managing the Regional Campus email, responding to and rerouting queries and enquiries -Online Help Desk and Query Management.
    -Information Dissemination, Content creation and graphic design.
    -Monitoring and maintaining social media accounts (WhatsApp and Facebook).
    -Marketing and promoting ZOU programs online.
    -Admissions, Correction of Students’ biodata, updating students’ study plans and ensuring accuracy on students’ records in ARIS and at entry.

  • 2020 - 2022
    Inuka Women of Zimbabwe Trust

    ICT Officer (Part-Time/Consultancy)

    -Developing ICT plans for the Trust and for current and future projects
    -Managing the implementation of projects relating to the Trust software, hardware, networking or other ICT Systems
    -Monitoring the security of ICT Systems and Equipment.

    -Developing and implementing technology solutions in the organization.
    -Monitor and maintain computer systems and networks.
    -Device recommendations, acquisition, allocation and maintenance.
    -Maintaining the ICT Equipment asset records.

  • 2018 - 2021
    Zimbabwe Open University (Mashonaland Central Regional Campus)

    Marketer

    -Online marketing and stakeholder interaction through social media.
    -Content creation and graphic design.
    -Creating, maintaining and promoting a regional campus Facebook page and other digital platforms.
    -Creating, monitoring and maintaining social media accounts (WhatsApp and Facebook).
    -Marketing and promoting ZOU programs online, outreaches and manning the Regional Campus gazebo.

  • 2018 - Present
    FEL Research Consultancy

    Technical Support (Consultancy)

    -Setup of ICT systems and equipment
    -Troubleshooting of hardware and software systems
    -Software management, recommendation, installation and maintenance
    -Typesetting and presentation of research work for clients
    -Providing call-up technical support for the consultancy ICT Systems

  • 2007 - 2018
    Zimbabwe Open University (Mashonaland Central Regional Campus)

    Records/Information Clerk (Full-Time)

    Admissions: Accepting, processing and storage of application forms.
    -Registration: Compiling registration reports, statistics and processing data for presentation.
    -Records Management: Creating and managing student files and filing all student records incl. coursework. -Attending to student queries.
    -Creating student profiles on the University database and providing support to students and staff.

Expertise

Hardware and Software Troubleshooting (Mobile Devices, PCs and Laptop)
Hardware and Software Management (Mobile Devices, PCs and Laptop)
Device support and Management (remote and on-site)
Network Planning, Setup, Configuration and Management
Data Recovery and Management
Graphic Design and Illustration
Digital and Social Media marketing
Effective communication
Records Management

Languages

English
Proficient
Shona
Proficient

Skills