Masters in Management Information Systems

Bachelor of Commerce in Information Management

ICT Officer

 Managing the overall technology infrastructure for the organization including planning, implementation, and management of the software applications and hardware infrastructure that support operations, liaising as relevant with technology service providers.
 Deploying, configuring, and maintaining ICT systems and databases, including networks and telecommunications. Troubleshooting and addressing issues to ensure optimal performance.
 Maintaining inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff
 Configuring and maintaining applications, software’s, and user devices.
 Supporting capacity building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.
 Coordinating relationships with suppliers to facilitate delivery of ICT-related services that meet business requirements and needs
 Providing timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information
 Drafting and implementing ICT policies, procedures and strategies to support company business needs.
 Providing user training on business applications and use of systems

IT SUPPORT SPECIALIST

 Technical support specialist to clients at Tier 2 level.
 Website management and email hosting
 Helpdesk/Service centre support
 Creating and Managing clients’ emails on server.
 Monitoring and maintaining computer systems and networks.
 User training on ERP systems also providing technical support.

IT Technician

 Provided remote and onsite support for clients.
 Supported desktop equipment and software applications.
 Software licensing, testing and deployment for users/clients.
 Database collection and backup
 System’s installation and testing before deployment.
 Provided user training on new technologies.