BSc Honors in Computer Science (2.1)

IT Technician

Maintained internal infrastructure, computer networks and ensured systems ran efficiently & effectively.
Maintained an up-to date ICT documentation of all ICT services for Rusape Floor
Handled all desktop support issues & installed, maintained servers & other computer systems
Planned for and responded to service outages and analysed system performance,
Applied operating system updates and configuration changes including troubleshoot related problems.
Trained 50+ personnel on how to use Odoo software, Data Entry and Capturing into the system.
Implemented an information technology security system, which achieved a 50% security increase
Streamlined all major servers, resulting in improved data transfer between stations.
Successfully monitored WAN and LAN between 3 different cities.
Increased employee satisfaction, by providing them with stable systems to work on.
Commended by management for exemplary troubleshooting skills.

IT Support Specialist

Monitored data centre health using pre-existing management tools and responded to hardware issues
Assisted in building testing & maintaining new servers & performed system backups.
Performed server administration tasks, including user/group administration, security permissions, print services, researched event log warnings and errors, and resource monitoring,
Ensured system architecture components worked together seamlessly.
Managed systems administrative responsibilities for six months while supervisor was on leave including: maintenance issues, incident reports, accounts transfers, tracking, decisions making, handling of confidential information, help desk, troubleshooting, identifying root cause, technical support.
Implemented a system audit plan that decreased downtime by 80%.
Maintained +100 Windows computers and peripherals, including all configuring and monitoring.
Installed +100 desktop computers during a company-wide upgrade.
Collaborated in designing and implementing new connectivity network configurations which improved the overall network capabilities
Spearheaded hardware and software upgrade rollouts.
Spearheaded daily system backup and logbook maintenance.