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About Kundai Kodzanai

  • Academic Level Degree Bachelor
  • Age 33 - 37 Years
  • Industry Management
  • Viewed 50

About me

ICT personnel with a technical support, user training, customer service, data analysis and reporting background.

Education

Experience

  • 2011 - 2023
    Unilever

    system support analyst

    Held 2 roles during my time at Unilever, 2011-2016 as an ULTRA specialist, Implementing and supporting the Unilever sales and distribution system, both depot and field sales systems and running and compiling sales reports to track sales progress and other data.
    2016 -2023 as a system support analyst, undertaking technical support, training end users on system use, producing data reports, and the all-round first point of call for the technical incidents encountered, ensuring IT systems are flowing seemlessly and users are able to function at all times.

Expertise

Technical support
Customer Service

Languages

English
Proficient
Shona
Proficient

Skills

Customer Service Data driven Technical support User Training
 
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