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About Desire Meki

  • Academic Level Master’s Degree
  • Age 28 - 32 Years
  • Industry Management
  • Viewed 10

About me

I am a results-driven administration professional with 5+ years of experience in the insurance industry.

Proven track record of success in managing branch operations, leading marketing teams and funeral

service professionals, and ensuring excellent customer service. I have strong analytical and problem-

solving skills, with a passion for process improvement and innovation.

 

I have valuable skills in planning and organizing, leading teams, Marketing, operations management, communication, customer service and business networking.

Education

  • 2022 - Present
    National University of Science and Technology and Zimbabwe Institute of Public Management.

    Master of Business Administration in Public Management

    The Master degree programme gave deep understanding of the following subjects, Public Relations, Public Management, Public Economics, Social Security, International Finance and Economics, Public Expenditure - Taxation and Debt Management, Donor Organisation, Relations with international bodies, Institutional Governance and Corporate Governance.

  • 2012 - 2016
    Midlands State University

    Bachelor of Science in Politics and Public Management

    The degree programme equipped me with knowledge of administrative law, human resources management, public sector accounting, public policy formulation and analysis, employment relations, performance management, and corporate governance.

Experience

  • 2017 - Present
    First Funeral Assurance Company Pvt

    Administration Officer

    Manage branch operations, ensuring efficient and effective service delivery.
    • Lead and motivate a team of staff to achieve sales targets and customer satisfaction.
    • Analyze sales data and market trends to inform business decisions.
    • Develop and implement process improvements to enhance customer experience.
    • Recruitment and selection of brokers.
    • Prospecting new markets for company products.
    • Systems audit, managing costs within budget and supervision.
    • Monitoring movements of stock and equipment.
    • Vehicle allocation and control.
    • Enforcing good health and safety standards.
    • Enforcing policies and procedures of funeral services.
    • Supervising burials and funeral consultations.

  • 2014 - 2015
    Hurungwe Rural District Council

    Administration and Committee Clerk Intern

    Provided secretarial services to council committees.
    • Prepared meeting agendas and minutes.
    • Assisted in procurement and fuel allocation.
    • Planning and organizing venues for ceremonial celebrations, government events, meeting etc.
    • Tendering and procurement.

Expertise

Communication, Public Relations / Public Speaking and Business Networking.

Languages

English
Intermediate
Shona
Proficient