MSc in Information Systems

Bsc in Information Systems

ICT Support Officer

• Monitoring system performance and I.T security for organisation’s systems.
• Collaborating with suppliers and SLA negotiations
• Auditing of Information system and system logs
• Navision Dynamics support and installation
• Advising management on I.T, technical, and software Issues and latest trends in ICT
• Install, maintain, upgrade, and repair of a wide range of ICT equipment.
• Rectify problems relating to the malfunction of ICT equipment and software.
• Respond to ICT support requests in a timely fashion to ensure minimum disruption.
• Monitor and keep a log of all breakdowns and alterations to the network.

Supervisor ICT Support

• Headed I.T Support Personnel, and supervised a team of Junior IT Officers
• In charge of the group’s Help Desk and fault ticketing system
• Support of the retail POS System and attendant hardware.
• Trained staff on new technologies.
• Carried out email and internet configurations, report writing.
• Monitored system performance and I.T support for branch network.
• Advised management on I.T technical and software issues.
• Managed data processing and Integration.
• Rectified problems relating to the malfunction of ICT equipment including software.
• Responded to ICT Support requests in a timely fashion to ensure minimum disruption.
• Installed, maintained, upgraded, and repaired a wide range of ICT equipment.
• Monitored and kept a log of all breakdowns and alterations to the network.
• Liaised with suppliers and external support companies as appropriate.
• Recorded accurately and prioritize support requests, outcomes, and time taken in the Helpdesk.